Problem

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Yfars
Posts: 140
Joined: Tue Aug 15, 2017 1:55 am

Problem

Post by Yfars » Sat Feb 24, 2018 5:45 pm

Hello, I hav a problem when I was buying a "skill reset". When I made a payment, I had a problem and transfer bi canceled, but the money was debited from the mobile account, from which I paid for the purchase. I did not get a "skill reset", but I really need it. I hope for your help.
Yfars :: Game Master (GM)
Languages: English, Russian

FAQ:
http://ov.dmgamestudio.com/viewtopic.php?f=7&t=229
Game Rules:
http://ov.dmgamestudio.com/viewtopic.php?f=7&t=151
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@Yfars

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735040030
Posts: 42
Joined: Sat Sep 23, 2017 9:02 am
Location: 中国

Re: Problem

Post by 735040030 » Sun Feb 25, 2018 5:45 am

when you purchase, is your pack full?
i heard that paid items probably disappear on this condition.
The past is no longer coming back, come back not perfect.

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Yfars
Posts: 140
Joined: Tue Aug 15, 2017 1:55 am

Re: Problem

Post by Yfars » Sun Feb 25, 2018 12:38 pm

735040030 wrote:
Sun Feb 25, 2018 5:45 am
when you purchase, is your pack full?
i heard that paid items probably disappear on this condition.
I had about 10 slots left. I walked with robots

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Aegis
Posts: 541
Joined: Wed Apr 05, 2017 12:32 pm

Re: Problem

Post by Aegis » Sun Feb 25, 2018 1:13 pm

It may take up to 24h to for the purchased item to showup in your inventory.
If after 24h from the purchase nothing shows up in your inventory, send me a private message so we can proceed with checking what happened and resolve the situation.
Aegis :: Retired Senior Game Master (SGM)
Languages: English, Italian, German

FAQ:
http://ov.dmgamestudio.com/viewtopic.php?f=7&t=229
Game Rules:
http://ov.dmgamestudio.com/viewtopic.php?f=7&t=151

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